Cancel & Change Order Policy

Last Updated: August 2026

At Rienmls (accessible via https://rienmls.com), this page covers what can still be altered after you have clicked pay: cancelling outright, changing a size or a color, and correcting an address line that came out wrong.

Plans change and typos happen, usually within minutes of an order going through. Since everyday tops, layers, bottoms, and dresses are picked and packed quickly here, the honest answer depends on where your order sits in that queue, and this page explains both sides of that line.

By placing an order, you agree to the terms below, which form part of our Terms of Service. If your request does not fit any of them, email us at support@rienmls.com with your order number and we will be glad to help.

1. Cancel and Change at a Glance

2. Cancelling an Order

You can cancel within 24 hours of placing an order by emailing us your order number. No reason is needed and we will not ask for one. A cancellation approved before dispatch is refunded in full, including the $4.95 shipping charge, because that delivery was never carried out.

The 24 hours figure is an outside limit rather than a hard shutter. If it has not left the shop we will still cancel it, and during a quiet week that often remains true well past the first day. Ask, and we will check the packing queue for you.

3. Changing an Order

Within the same 24 hours we can change the delivery address, swap a piece or a size, or adjust the quantity, provided the replacement is in stock. Where the new selection costs more, we send a payment link for the difference. Where it costs less, the difference returns to your original payment method.

Send the request as a single email with your order number and exactly what you want instead. That lets us act on it in one pass rather than trading messages while the order moves closer to the packing table.

4. Once the Order Has Been Dispatched

After a tracking number has been assigned we can no longer reach into the parcel. Two routes stay open. You can refuse the delivery at the door, which sends the parcel back to us automatically, or you can accept it and, if the piece is not staying, email us for a prepaid return label. Either way the order is refunded in full under our Return & Refund Policy.

Neither route costs you anything in postage. Refusing delivery is usually quicker, but it depends on you being there when the driver arrives, so for most people the emailed label is the more practical option.

5. What Cannot Be Canceled or Changed

• Orders already assigned a tracking number and collected by the carrier
• Items marked final sale or clearance once processing has begun on them
• Requests reaching us after the parcel has been handed over, which fall under the return process instead

If your situation falls just outside one of these, write to us anyway.

6. Correcting a Delivery Address

Tell us as soon as you spot the error. While the order is still with us we correct the label at no charge and nothing else changes. Once the parcel has been collected we contact the carrier on your behalf and request a redirect, which carriers grant some of the time and refuse some of the time. If the parcel comes back to us undeliverable, we reship it to the corrected address or refund it in full, whichever you would rather have.

7. Cancellations We Initiate

Occasionally we have to cancel from our side. That happens when a piece turns out to be short-stocked after checkout, when a payment cannot be verified, when a delivery address cannot be validated by any carrier, or when a pricing error is caught before dispatch. We email you as soon as we know, say which of those it was, and refund the order in full including shipping.

8. Changes to This Policy

If these arrangements change, the revised policy appears here with a new date at the top. Orders already placed are handled under the terms in force when they were made.

9. Cancellation Questions

Anything about cancelling or amending an order reaches us here. Put the order number in the subject line and it lands in the right place faster.

Thank you for shopping with us, and for wearing these pieces on the ordinary days they were chosen for.