Return & Refund Policy

Last Updated: August 2026

We would rather you kept a piece because it works than because sending it back looked like a chore. Clothing bought online does not always turn out the way it read on a screen, and a return is a normal part of buying this way rather than a problem you created.

Four numbers cover most of what people want to know. You have 30 days from delivery to start a return. Return postage is free, because we email you a prepaid label within one business day of your request. Refunds are completed within 7 business days of the returned item reaching us. And the fees taken out of what you get back total $0.00.

By completing a purchase you agree to the conditions below, which form part of our Terms of Service. If your situation does not seem to fit any of them, email us at support@rienmls.com before sending anything back and we will tell you where you stand.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy applies to every item bought at https://rienmls.com and shipped within the United States. We accept returns of items that are defective and items that are simply not what you wanted, including a fit that did not work, a color that read differently on screen, or a change of mind with no particular reason behind it. Returns are made by mail using the prepaid label we email you, and approved refunds are issued in United States Dollars to the payment method used at checkout.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

Four conditions need to be true for a return to be accepted.

• Time limit. Your return request reaches us within 30 days of the date the carrier recorded delivery.
• Item condition. The piece is unworn and unwashed, free of marks, scent, and pet hair, and in the condition it arrived in.
• Packaging and tags. The original tags are still attached, and the original packaging comes back with the piece where you still have it.
• Proof of purchase. Your order number, which sits at the top of your confirmation email.

Trying something on indoors is expected and keeps you comfortably inside these conditions. Sit down in it, raise your arms in it, walk across the room in it. What we cannot take back is a piece worn out of the house, put through a wash, or altered. If your situation falls just outside one of these, write to us anyway.

4. How to Start a Return

1. Email us within 30 days of delivery. Send your order number and the piece you want to return to support@rienmls.com. A sentence about why helps us decide what to stock next, but you do not have to justify the return to us.
2. We reply within one business day with your prepaid return label. It arrives as a PDF, ready to print at home or to show at the carrier counter.
3. Pack the piece with its tags attached. The original mailer is fine to reuse if it is still intact, and any sturdy bag or box works if it is not. Affix the label to the outside, covering any old shipping label.
4. Hand it to the carrier named on the label. Drop it at any accepted location for that carrier and keep the receipt until your refund lands.

If printing is a problem, say so in your email and the label will arrive in a format the carrier can scan straight from a mobile screen.

5. Return Address

The prepaid label we email you carries this address, so there is nothing for you to write out. It appears here for your records.

6. Refund Processing and the 7 Business Days Commitment

When your parcel reaches us it is inspected within 1–3 business days. We email you the outcome either way, including in the rare case where a return is declined, so you are never left wondering what happened to it.

Customers can expect their refund to be completed within 7 business days from the date we receive the returned item. That is the point at which the money leaves us, and it is the same figure we have registered with Google Merchant Center.

Your bank or card issuer then needs a further 2 to 5 business days to post the credit to your statement, and that stretch is set by them rather than by us. If ten business days have passed since our confirmation email and nothing has appeared, write to us and we will send you the transaction reference to take to your issuer.

7. No Fees, in Any Form

Nothing is deducted from a refund. To be specific:

• No restocking fee. $0.00, on every item, every time.
• No processing or administration fee. $0.00. Handling a return is not something we charge for.
• No out-of-pocket shipping. The prepaid label we email you covers the whole journey back, so returning a piece costs you nothing.
• The full purchase price comes back. What you paid for the item is what is refunded.

The original $4.95 shipping charge is refunded as well whenever the fault is ours, meaning a defective, damaged, or incorrect item. On a change-of-mind return the original shipping charge is retained, since that delivery was already carried out.

8. Damaged, Defective, or Incorrect Items

If something arrives damaged, defective, or simply not what you ordered, email us within 7 days of delivery with your order number and a photograph. These cases go to the front of the queue rather than into the general return process.

You choose a replacement or a full refund, and either way the original shipping charge comes back to you as well. Usually there is no need to send the item back at all. Where we do need it returned, we email you a prepaid return label that covers it, and we will say so plainly in our reply.

9. Exchanges

The fastest route to a different size or color is to return the piece you have and place a new order for the one you want, because the new order ships as soon as it is placed rather than waiting for the first parcel to travel back to us.

If you would rather exchange directly, say so in your return email and we will set it up. Request the return, use the label we email you, and shipping stays free in both directions with no second charge on the replacement. Where the piece you want has sold out in the meantime, we tell you as soon as we know and refund the item in full instead.

10. When Returns Are Not Accepted

A small number of items cannot come back to us:

• Items returned after the 30 days window has closed
• Items worn outside the home
• Items that have been washed
• Items altered, tailored, or repaired
• Items returned without their original tags attached
• Items returned without their original packaging
• Items with no proof of purchase we can match to an order
• Items marked final sale or clearance at the time of purchase
• Gift cards
• Promotional items received free of charge alongside a paid order

If your situation falls just outside one of these, write to us anyway. We would rather look at the case than turn it down on a technicality.

11. Summary of the Return Lifecycle

12. Return Questions

Anything about a return, an exchange, or a refund already in progress reaches us here.

Thank you for shopping with us, and for wearing these pieces on the ordinary days they were chosen for.