Frequently Asked Questions

The questions we are asked most often, grouped by subject. Every figure below matches the policy page it comes from, and anything not covered here reaches us by email.

Orders and Payment

What payment methods do you accept?

PayPal, debit cards, and credit cards (Visa, Mastercard, American Express, and Discover). Everything runs through the PayPal gateway and you do not need a PayPal account to pay by card. Details are on our Payment Methods page.

Is my card information safe?

Card numbers never reach us. They are entered on PayPal’s secure page and we receive only a confirmation that the payment succeeded. We do not store card or bank details at any point.

Why was my payment declined?

Almost always because of a billing address mismatch, an expired card, or a bank limit. A decline creates no order and takes no money. Check the billing address against what your bank holds, then try again or use another method.

Can I cancel or change my order?

Yes, within 24 hours of placing it, and no reason is needed. If the order has not left the shop we will still cancel it even after that window. Email us your order number. Full terms are in our Cancel & Change Order Policy.

Shipping

Where do you ship?

Within the United States only, to street addresses in the fifty states and the District of Columbia. We cannot deliver to P.O. Boxes, APO or FPO addresses, or United States territories, and we do not ship internationally.

How much is shipping?

A flat $4.95 per order, whatever the size, weight, or number of pieces. No surcharges are added at checkout.

What is the order cutoff?

5:00 PM EST, Monday through Friday. Orders placed before then enter the packing queue the same day. Orders placed after it, at a weekend, or on a public holiday go into the queue on the next business day.

How long will my order take?

Processing takes 1–3 business days and delivery takes 5–7 business days after that, so 6–10 business days in total. The full breakdown sits in our Shipping Policy.

Will I get a tracking number?

Yes, emailed as soon as the carrier collects your parcel. The first carrier scan can take up to 24 hours to appear. You can also check progress on our Order Tracking page.

My tracking says delivered but nothing arrived.

Tell us and we open the carrier trace ourselves. You do not need to contact the carrier. Where a trace confirms the parcel is lost, we replace or refund the order in full, including the shipping you paid.

Returns and Refunds

What is your return window?

30 days from the delivery date, for pieces that are unworn, unwashed, and still carrying their tags.

Do I have to explain why I am returning something?

No. A sentence about why helps us decide what to stock next, but you do not have to justify a return to us and we will not ask twice.

Who pays for return shipping?

We do. Request the return and a prepaid label lands in your inbox within one business day, so a return costs you nothing in postage. If printing is a problem, say so and the label arrives in a format the carrier can scan from a mobile screen.

Is there a restocking fee?

No. $0.00 on every return, with no processing or administration fee either.

How long does a refund take?

The full timeline, from inspection through to the money landing in your account, is set out in our Return & Refund Policy.

What if my item arrives damaged or is the wrong item?

Email us within 7 days of delivery with your order number and a photograph. These go to the front of the queue, and you choose a replacement or a full refund including the original shipping charge. Usually there is no need to send the piece back at all.

Can I exchange instead of returning?

Yes. Returning and reordering is faster because the new order ships straight away, but if you would rather exchange directly, say so and we will arrange it with free shipping in both directions.

Products and Sizing

What do you sell?

Women’s casual clothing in two categories: everyday tops and light layers, and relaxed bottoms and easy dresses.

How do I choose a size?

Go by the garment measurements rather than the size you usually take, since sizing runs differently from one label to the next. If you are between two sizes and unsure, email us before ordering and we will tell you how that particular piece runs.

Will the color look the same as the photograph?

Close, but screens render color differently and a small variance is possible. If what arrives is not the color you expected, that is a valid reason to return it.

How should I wash what I buy?

Follow the care label on the garment. We stock pieces that come through a normal home wash without specialist handling, so nothing we sell needs anything unusual.

Do you restock pieces that sell out?

Sometimes, and sometimes not. Where a piece is coming back we will say so if you ask, and where it is not, we would rather tell you than leave you waiting on it.

Still Have a Question?

Anything not covered above reaches us by email, or through the form on our Contact Us page, and we answer during the hours shown.

Thank you for shopping with us, and for wearing these pieces on the ordinary days they were chosen for.