Shipping Policy

Last Updated: August 2026

At Rienmls (accessible via https://rienmls.com), this page is where the delivery half of your order is written down. It covers where we ship, what shipping costs, how long each stage takes, and exactly what we do when a parcel is late, damaged, or does not arrive at all.

Everyday tops, light layers, relaxed bottoms, and easy dresses are all light enough to travel well, but a parcel of clothing is still something you are waiting on, often for a particular week or a particular reason. We would rather you knew the timeline before you paid than discovered it afterwards.

By placing an order, you agree to the terms below. If something about your address, your timing, or your delivery is not answered here, email us at support@rienmls.com and we will be glad to help.

1. Shipping at a Glance

2. Where We Ship

We deliver to residential and business street addresses in the fifty United States and the District of Columbia. The table below sets out what our carriers can and cannot reach.

If your situation falls just outside one of these, write to us anyway and we will tell you honestly whether there is a route we can use.

3. The Flat Rate and What It Covers

Shipping is a flat $4.95 per order. The rate does not move with the size of the parcel, the weight of what is inside it, the number of pieces you buy, or the distance travelled inside the country. Four items cost the same to ship as one.

• Carrier postage. The full cost of the service, paid by us.
• Packaging. The mailer or box and the protective material inside it.
• Picking and packing. The labor of pulling your pieces and checking them against the order before they go out.
• Tracking. Applied to every order without exception.

There are no handling fees, oversize surcharges, fuel adjustments, or remote area fees added at any point. Sales tax is calculated separately at checkout where applicable.

4. Business Days and the Order Cutoff

A business day means Monday through Friday, excluding United States federal holidays. Weekends and holidays are not counted in any estimate on this page.

Orders placed before 5:00 PM EST on a business day enter the packing queue the same day. Orders placed after that cutoff, at a weekend, or on a public holiday enter the queue on the next business day. An order placed at 7:00 PM EST on a Friday begins processing on Monday morning.

5. Processing and Handling

Orders are picked, checked against the order, and packed within 1–3 business days of payment being confirmed. The check matters more to us than the speed, because a wrong size caught at our table costs nobody anything.

If a piece turns out to be short-stocked once we go to pack it, we email you the same day with two options: hold the order until it is back with us, or take a full refund on that item and let the rest of the order ship. We do not sit on an order quietly waiting for stock to appear.

6. Delivery Estimates

Once the parcel is with the carrier, delivery takes 5–7 business days depending on how far you are from us. Adding processing to transit gives a total estimate of 6–10 business days from the moment you order.

These are working estimates rather than guarantees. Once a parcel is scanned into the carrier network, the carrier sets the pace, and we have the same visibility into it that you do. Section 13 covers what we do when an estimate slips badly.

7. Carriers

We ship via USPS, UPS, and FedEx. The carrier for a given order is chosen by destination and parcel size rather than by preference, so the same customer may receive one order by one carrier and the next by another. Carrier selection is not available at checkout. If a particular carrier serves your address poorly, tell us after ordering and we will route around it where we can.

8. Tracking Your Parcel

A shipping confirmation with a tracking number is emailed the moment the carrier collects your parcel. The first carrier scan can take up to 24 hours to appear, so a number showing nothing on the evening it was issued is normal rather than a warning sign.

You can follow the parcel at any time on our Order Tracking page using your order number and the email address you ordered with. If no confirmation has arrived within a business day of the estimated dispatch, check your spam folder and then write to us.

9. Orders Shipped in More Than One Parcel

Occasionally an order travels in two parcels, usually because one piece is packed a day later than the rest. You receive a separate tracking number for each parcel and you are never charged twice. The flat $4.95 covers the whole order however many parcels it takes.

10. Delivery Attempts and Undeliverable Parcels

Most parcels are left at the address without a signature. Where a carrier judges an address unsafe to leave a parcel at, it will attempt delivery again or hold the parcel at a local facility, and the tracking page will say which. Carriers usually hold a parcel for about a week before sending it back.

If a parcel returns to us as undeliverable, we email you as soon as it lands and you choose between a reship to a corrected address at no additional shipping charge or a full refund. We do not keep the shipping fee on a parcel that never reached you.

11. Lost or Stolen Parcels

If tracking stops moving for several days, or shows delivered when nothing has arrived, tell us and we open the carrier trace ourselves. You do not have to contact the carrier, file a claim, or chase anything on your own.

It is worth checking with anyone else at the address and looking wherever a driver might leave a parcel out of sight, since that resolves a good number of cases within a day. Where a trace confirms the parcel is lost or was taken, we replace the order or refund it in full, including the shipping you paid. A trace normally takes the carrier a few business days, and we send you updates while it runs rather than waiting in silence for the outcome.

12. Parcels Damaged in Transit

If a parcel arrives crushed, wet, or with the contents damaged, send us a photograph within 7 days of delivery along with your order number. Pictures of the outer packaging help as much as pictures of the garment, because they show the carrier where the handling went wrong.

These cases move to the front of the queue. You choose a replacement or a full refund including the original shipping charge, and in most cases there is no need to send the damaged piece back at all. Where we do need it back, we email you a prepaid label that covers the whole return leg. Full terms sit in our Return & Refund Policy.

13. Delays and Peak Season

Weather, carrier backlogs, and seasonal volume all slow parcels down from time to time. Late November through December is the heaviest stretch on the network every year, and estimates during those weeks run looser than the rest of the year.

When we can see that an order is running behind, we email you before you have to ask. If a delay has made the order pointless to you, whether that is a date that has now passed or any other reason, tell us and we will cancel and refund it in full even after dispatch. You can refuse the delivery at the door, or ask us to email a prepaid return label and send it back at no cost to you.

14. Address Accuracy and Corrections

Address errors are common and easy to fix if we hear early. Email us while the order is still with us and we correct the label at no cost, with nothing else about the order changing. Missing apartment or unit numbers are the single most frequent cause of a failed delivery, so that line is worth a second look before you pay.

Once the parcel has been collected, we contact the carrier on your behalf and request a redirect. Carriers grant these some of the time, and the decision is not ours to make. If the parcel comes back undeliverable, we reship or refund in full, whichever you prefer. Changes of this kind are covered in our Cancel & Change Order Policy.

15. Shipping to a Different Address

You may ship to an address other than your billing address, and gift orders are welcome. Bear in mind that a shipping address which does not match the one your bank holds is one of the more common reasons a card payment is declined. Our Payment Methods explains declines in more detail.

16. International Orders

We do not ship outside the United States at present and we cannot accept an order routed through a freight forwarder. No customs charges, duties, or import taxes are involved in any order we send, because every parcel stays inside the country.

17. Returns and Cancellations

Returns, exchanges, and refunds are governed by our Return & Refund Policy. Cancellations and amendments to an order already placed are governed by our Cancel & Change Order Policy. Both form part of our Terms of Service, together with this page.

18. Changes to This Policy

If our shipping arrangements change, the revised policy appears here with a new date at the top. Orders already placed are handled under the terms in force when they were made.

19. Shipping Questions

Anything about a parcel, a tracking number, or a delivery address reaches us here, and we answer during the hours shown.

Thank you for shopping with us, and for wearing these pieces on the ordinary days they were chosen for.